Refund Policy

Last updated: August 8, 2026

Subscription Refunds

Because our service consumes third-party AI processing at the moment you use it, we generally cannot offer refunds for completed subscription periods. However, we will provide a refund in the following cases:

• Billing errors: duplicate charges or incorrect amounts are refunded in full.
• Service not working: if the service is unavailable for an extended period due to our fault, we may refund the affected period.
• First-month dissatisfaction: if you contact us within 14 days of your first charge and the service did not work as described, we will refund your first month.

How to Request a Refund

Contact us at support@optrago.com with your account email and reason. We respond within 3 business days.

Billing Issues

If you notice an incorrect charge, a duplicate payment, or any other billing error, please contact us at support@optrago.com with the email associated with your account and details of the charge. We will investigate and correct billing errors promptly.

Cancellation

You can cancel your subscription at any time. You keep access until the end of your current billing period. Cancellation does not automatically entitle you to a refund for the current period.